Refund Policy

Last Updated: December 21, 2025

Thank you for choosing Focustock ("we," "us," or "our"). We want you to be completely satisfied with our Chrome extension and services. This Refund Policy explains how we handle refunds for our subscriptions and credit purchases.

1. Satisfaction Guarantee

We strive to provide high-quality software tools. If you are experiencing technical issues that prevent you from using the extension effectively, please allow us the opportunity to fix them first. Contact our support team at aeonstudios6@gmail.com.

2. Refund Eligibility

Because our products are digital software goods and services:

• Subscriptions: If you are unhappy with your subscription, you may request a refund within 14 days of your initial purchase.
• Unused Credits: Refunds for purchasing credit packs may be granted at our discretion if the credits have not been used.
• Consumed Credits: We cannot offer refunds for credits that have already been consumed (e.g., used to generate prompts, keywords, or perform research), as these actions incur irreversible server costs on our end.

3. How to Request a Refund

To request a refund, please email us at aeonstudios6@gmail.com with the subject line "Refund Request". Please include:

• Your registered email address.
• The date of purchase.
• A brief explanation of why you are requesting a refund (this helps us improve).

We review all requests within 48 hours and process approved refunds immediately. Funds usually return to your bank statement within 5-10 business days depending on your financial institution.

4. Cancellations

You can cancel your recurring subscription at any time via the "Account" or "Billing" section in the extension (or by contacting us). Your subscription will remain active until the end of the current billing period, after which it will not renew. Cancellation does not automatically trigger a refund for time already paid.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to this page.